They respond to emails and return messages, but it’s transactional. If you receive the wrong book, they’ll refund or replace, but you pay return shipping unless the error was clearly theirs (e.g., wrong title). For a £2 book, many customers just eat the loss.
Order from them for yourself , never for a friend’s birthday, and always assume the condition is one full grade below what’s listed. When you receive a book that’s actually clean, you’ll be pleasantly surprised. When it’s rough, you won’t be disappointed—because you paid less than a cup of coffee for it. goldstone-books
Because they process huge volumes of ex-library stock, charity shop donations, and publisher overstocks, you can find books that have gone out of print elsewhere. Need a specific older edition of a textbook or the 1990s paperback of a cult classic? Goldstone often has the odd copy. They respond to emails and return messages, but
Occasionally, you’ll order a paperback and receive a hardcover (or vice versa). The cover art shown online may not match the edition sent. This happens because they scan ISBNs in bulk. Customer service is generally helpful about refunds, but it’s an annoyance. The Bad: Legitimate Gripes 1. No Photos of Individual Books Unlike smaller secondhand sellers on AbeBooks or eBay who upload actual photos, Goldstone uses stock images. You have zero way to know the real spine condition, cover wear, or if the "slight foxing" means a few spots or fully browned pages. Order from them for yourself , never for